Return to site

SQA Technology Manager I-II

October 30, 2015

Job Summary

Seeking an experienced leader to fill a Software Quality Assurance Manager role within the Information Technology Division. This position will directly manage a team of quality assurance professionals to support the delivery of technology solutions in accordance with the Bank’s strategic plan. In this role, the candidate will be responsible for developing, coaching, motivating staff, as well as evaluating staff performance. This role will involve working very closely with the software quality assurance team and collaborating with management to help define and implement new software quality assurance capabilities and strategies to support and sustain significant growth. As a service provider, this role also requires proactively seeking, building, and maintaining strong customer relationships.


Key Activities

  • Oversees the establishment and execution of department goals and objectives to support achievement of the Bank’s strategic plan. Identifies, develops, and implements appropriate information technology process and infrastructure in support of District and System initiatives. Develops tactical plan and ensures all department responsibilities including goals and objectives, budget targets, and performance metrics are met. Ensures staff understand, and remain focused on, goals and objectives.
  • Prioritizes workflow of staff to ensure efficient utilization of resources and completion of work, develops standards and policies, and reviews written reports, papers, and correspondence for accuracy, consistency, style, and clarity.
  • Leads project work of varying complexity and priority. Actively participates in, or leads, work groups and meetings.
  • Interacts with department and management throughout the System to resolve escalated issues and/or provide recommendations related to business, technical, budgetary concerns. Demonstrates support for, and ensures compliance with, financial and system policies and procedures, including championing quality management standards/best practices. Identifies risks in the activities of the department and leads technical and operational improvements to minimize risks.
  • Conducts and may lead workforce planning for the department. Recognizes the full potential of employees and provides them with needed resources, experiences, and other support. Effectively delegates assignments to provide reasonable challenge and developmental opportunities for staff to strengthen depth and breadth of knowledge. Facilitates delegated assignments by defining parameters, balancing business priorities with individual workloads, and removing barriers.
  • Attracts, motivates, and retains strong performers. Reviews resumes, conducts interviews, and selects hires based on evaluation of candidate fit. Provides timely and effective coaching and feedback on staff performance and development issues. Recommends salary increases, promotions, variable pay awards, and disciplinary actions including terminations of employment. Approves personnel actions such as transfers and progressive counseling.
  • Identifies and understands broad, complex issues and determines their impact. Confronts problems decisively, taking timely and appropriate actions. Involves others in decisions when appropriate to take advantage of their talents and skills. Makes sound and difficult decisions that benefit the institution even when in conflict with own views.
  • Seeks and supports new ideas or innovative approaches to department work processes, while considering the existing culture. Questions assumptions and conventional thinking and practice to continuously improve processes. Uses collaboration and negotiation to accomplish innovation. Encourages and rewards creativity and diversity of thought. Recognizes when cultural shifts are necessary to achieve higher standards of performance and makes recommendations to supervising officer.
  • Celebrates successes and acts to positively influence the culture. Fosters and supports a positive work environment. Addresses interpersonal conflicts and supports others in addressing issues.
  • Represents the institution official position to outside parties including other institutions, vendors, contractors, consultants, other industry professionals, and/or the public.
  • Stays abreast of latest IT technologies, applications, and industry standards by reviewing periodicals, studying trends in quality management, attending seminars, participating in professional organizations, and maintaining contact with local vendors.
  • Performs other duties as assigned.

Qualifications

  • Bachelor’s degree from an accredited college or university in field related to department functions or equivalent combination of education and experience.
  • Typically requires six or more years of work experience within related information technology field, which includes either four years of relevant technical leadership experience at a financial institution or relevant leadership experience in another organization, or an equivalent combination.
  • Experience as a quality assurance analyst/engineer practitioner is preferred along with strong knowledge, understanding, and application of QA methodology and tools to support test planning, test execution, status reporting, and defect management.
  • Experience with large-scale organizational change initiatives including the selection and on-boarding new software quality assurance capabilities (technologies, processes, and staff) is highly desired.
  • Practical experience in the areas of test automation, load/performance testing, compliance testing, and test data management is highly desired.
  • Budget management experience is desired.
  • Strong computer skills in applications including, but not limited to, Microsoft© Office, and other Bank applications.
  • Strong problem solving and analytical skills. High degree of emphasis on attention to detail and critical-thinking skills.
  • Accomplished project/release management skills, to include organization, planning, and execution.
  • Advanced knowledge and understanding of the software development lifecycle, with proven experience leading software quality assurance activities in various methodologies (e.g. Agile, RUP, Waterfall).
  • Broad knowledge of department, Financial, and/or System operations, regulations, and policies; currency with broad technological direction and industry best practices for IT organizations.
  • Strong strategic vision and focus with the proven ability to translate vision and strategy into an actionable plan and deliver results.
  • Strong written and verbal communication skills, including the ability to communicate with clarity, poise, and precision to a wide range of audiences and in a wide range of circumstances.
  • Demonstrable knowledge, experience and expertise in key technology disciplines used within financial institutions (e.g. iterative development, software configuration management, release management, etc.).
  • Strong customer service and interpersonal skills, including the ability to work effectively in a team environment; motivate and work through others to accomplish tasks; and deal honestly and directly with others.
  • Proven ability to influence and earn the trust of sponsors and key stakeholders; resolve conflict; overcome obstacles; execute with limited information and ambiguity.
  • Focused; results oriented; diligent.
  • Professional certification in Quality Assurance is an advantage.
  • Work is required to be performed out of the Kansas City office.
  • Must be US Citizen
To be considered for this position, please send resume to careers@pharoskc.com.